Resolved -
AWS has resolved the service disruption. Collaborate services are fully operational.
Jan 28, 14:48 EST
Update -
We are continuing to monitor for any further issues.
Jan 28, 14:08 EST
Monitoring -
Collaborate services are now operating normally. We are continuing to monitor for any further issues and await the final confirmation from AWS before closing this incident.
More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Jan 28, 14:07 EST
Update -
AWS continues to apply mitigation steps to resolve the service disruption in the EU-WEST-1 Region.
Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.
More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Jan 28, 13:35 EST
Update -
AWS continues to apply mitigation steps to resolve the service disruption in the EU-WEST-1 Region.
Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.
More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Jan 28, 12:57 EST
Update -
AWS has identified network connectivity issues affecting AWS services in the EU-WEST-1 Region.
Our engineering team is working with AWS to mitigate the issue and restore full service as quickly as possible.
More details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Jan 28, 12:27 EST
Identified -
We have identified that the cause is related to an issue with one of our service providers. Our engineers are engaged in mitigation efforts with the service provider.
Jan 28, 12:07 EST
Update -
We are continuing to investigate this issue.
Jan 28, 11:51 EST
Investigating -
Wednesday, January 28, 2026, 4:00 PM UTC/GMT - Collaborate (EU) users are currently unable to connect to live sessions. The Class Engineering team is engaged and actively investigating.
Jan 28, 11:47 EST