Resolved -
AWS has resolved the service disruption. Class services are fully operational.
Oct 20, 21:24 EDT
Update -
Class services are now operating normally. We are continuing to monitor for any further issues and awaiting the final confirmation from AWS before closing this incident.
More details can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Oct 20, 17:56 EDT
Update -
We are continuing to monitor for any further issues.
Oct 20, 10:11 EDT
Monitoring -
Monday, October 20, 2025, 8:20 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours - Collaborate AWS Chime session servers have recovered, and users should be able to join AWS Chime sessions. Our engineering team will continue to monitor Collaborate services.
Oct 20, 08:51 EDT
Identified -
Monday, October 20, 2025, 7:11 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours - The root cause of the issue has been identified, and AWS services are recovering. Our engineering team is working with AWS to resolve the issue as quickly as possible.
Oct 20, 07:13 EDT
Investigating -
Monday, October 20, 2025, 6:45 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours - Collaborate (US) users are currently unable to connect to AWS Chime sessions due to an outage in AWS. Our engineering team is working to resolve this issue. As a workaround, please use another session that is not configured to use AWS Chime for audio and video.
Oct 20, 06:49 EDT