Resolved -
Thursday, September 11, 2025, 6:14 PM EDT (Eastern Daylight Time) UTC/GMT-4 hours: A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-sbr-saturn-i-0b82f18cf0c35efe1). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Sep 11, 19:36 EDT
Completed -
The scheduled maintenance has been completed.
Sep 11, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:01 EDT
Scheduled -
The Collaborate v25.16 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, September 11, 2025, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, September 11, 2025, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
Completed -
The scheduled maintenance has been completed.
Sep 10, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:00 EDT
Scheduled -
The Collaborate v25.16 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, September 11, 2025, 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time: Thursday, September 11, 2025, 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours