Resolved -
This incident has been resolved.
Jul 23, 17:08 EDT
Identified -
Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.
While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.
To submit a new support case, please use the following methods:
Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case. Other Class Users: Initiate a chat session at https://chat.class.com, and when prompted, press the "Enter" key twice to display the "Send us a ticket" button.
Jul 23, 12:36 EDT
Resolved -
Wednesday, July 15, 2026, 6:49 AM IST (Irish Standard Time) UTC/GMT +1: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-0fd14e8e545bd2e86). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Jul 15, 02:32 EDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:01 EDT
Scheduled -
The Collaborate v26.12 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, July 9, 2026, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, July 9, 2026, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours