All Systems Operational

Class for Zoom Operational
90 days ago
99.99 % uptime
Today
Class US Operational
90 days ago
99.97 % uptime
Today
Class Canada Operational
90 days ago
100.0 % uptime
Today
Class South America Operational
90 days ago
99.99 % uptime
Today
Class Europe Operational
90 days ago
99.99 % uptime
Today
Class Middle East Operational
90 days ago
100.0 % uptime
Today
Class Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Class for Teams Operational
90 days ago
99.99 % uptime
Today
Class for Teams US Operational
90 days ago
99.97 % uptime
Today
Class for Teams Canada Operational
90 days ago
100.0 % uptime
Today
Class for Teams South America Operational
90 days ago
99.99 % uptime
Today
Class for Teams Europe Operational
90 days ago
99.99 % uptime
Today
Class for Teams Middle East Operational
90 days ago
100.0 % uptime
Today
Class for Teams Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Collaborate Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Europe) Operational
90 days ago
100.0 % uptime
Today
Class Support Portal Operational
90 days ago
100.0 % uptime
Today
Class Trust Center Operational
90 days ago
100.0 % uptime
Today
Class Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Collaborate (Asia Pacific) Impacting Maintenance Aug 12, 2026 11:00-15:00 EDT

The Collaborate v26.14 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, August 13, 2026, 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, August 13, 2026, 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-Collaborate-Version-26-14-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes

Posted on Aug 03, 2026 - 13:10 EDT

Collaborate (EU) Impacting Maintenance Aug 12, 2026 19:00-23:00 EDT

The Collaborate v26.14 release will be deployed to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, August 13, 2026, 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, August 13, 2026, 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-Collaborate-Version-26-14-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes

Posted on Aug 03, 2026 - 13:08 EDT

Collaborate (US) Impacting Maintenance Aug 13, 2026 02:00-06:00 EDT

The Collaborate v26.14 release will be deployed to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, August 13, 2026, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 13, 2026, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-Collaborate-Version-26-14-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes

Posted on Aug 03, 2026 - 13:11 EDT

Collaborate (CA) Impacting Maintenance Aug 13, 2026 02:00-06:00 EDT

The Collaborate v26.14 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, August 13, 2026, 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 13, 2026, 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://support.class.com/s/article/Class-Collaborate-Version-26-14-Release

Please visit the release notes page: https://www.class.com/support/collaborate/release-notes

Posted on Aug 03, 2026 - 13:11 EDT

Aug 4, 2026

No incidents reported today.

Aug 3, 2026

Resolved - This incident has been resolved.
Aug 3, 08:38 EDT
Identified - At approximately 8:02 AM EDT on Monday, August 3, 2026, a subset of users in a single pod in the Class hosted environment began experiencing issues joining classes. Class engineers are engaged and have taken corrective action. We will provide an update when the issue is resolved.
Aug 3, 08:36 EDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Resolved - Monday, July 27, 2026, 11:06 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-saturn-i-0ce35627bfa766ec8). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Jul 27, 11:09 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Resolved - This incident has been resolved.
Jul 23, 17:08 EDT
Identified - Class Support Portal Live Chat (https://chat.class.com) is currently not responding to prompts. Our team is aware of the issue and is actively investigating to restore full service.

While we work to correct this, we recommend visiting https://support.class.com to access our self-service resources.

To submit a new support case, please use the following methods:

Class Admins: Sign in directly to the Support Portal (https://support.class.com) to open a new case.
Other Class Users: Initiate a chat session at https://chat.class.com, and when prompted, press the "Enter" key twice to display the "Send us a ticket" button.

Jul 23, 12:36 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.