Completed -
The scheduled maintenance has been completed.
Mar 11, 13:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 EDT
Scheduled -
The Collaborate v26.04 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, March 12, 2026, 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours
End Time: Thursday, March 12, 2026, 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours
Resolved -
Tuesday, March 10, 2026, 6:35 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-au-prod-saturn-i-06f7a8edf6732fe3d). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service
Mar 10, 09:52 EDT
Completed -
The scheduled maintenance has been completed.
Mar 4, 20:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 19:00 EST
Scheduled -
Due to ongoing events in the Middle East, Class will be performing unplanned maintenance to support increased demand for online classes in the Collaborate Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.
Start Time: Thursday, March 5, 2026, 12:00 Midnight GMT
End Time: Thursday, March 5, 2026, 1:00 AM GMT
Collaborate customers will experience intermittent availability during the maintenance window.
Mar 4, 09:26 EST
Resolved -
Class has implemented additional measures to prevent future disruptions. Class services are fully operational.
Mar 3, 05:58 EST
Update -
We are continuing to monitor for any further issues.
Mar 2, 19:34 EST
Update -
We are continuing to monitor for any further issues.
Mar 2, 16:19 EST
Update -
We are continuing to monitor for any further issues.
Mar 2, 14:06 EST
Update -
We are continuing to monitor for any further issues.
Mar 2, 12:48 EST
Monitoring -
A fix has been implemented, and Class services are now operating normally. We are continuing to monitor for any further issues and await the final confirmation from AWS before closing this incident.
Mar 2, 05:50 EST
Update -
AWS is investigating connectivity and power issues affecting services in the ME-SOUTH-1 region. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 04:55 EST
Update -
AWS is investigating connectivity and power issues affecting services in the ME-SOUTH-1 region. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 03:26 EST
Update -
AWS is investigating connectivity and power issues affecting services in the ME-SOUTH-1 region. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 02:51 EST
Update -
We are continuing to work closely with AWS to resolve the issue. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 02:05 EST
Update -
We are continuing to work closely with AWS to resolve the issue. We will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 01:46 EST
Identified -
AWS has identified a service disruption in the ME-SOUTH-1 region that is affecting users' ability to join classes. Class is actively engaged in troubleshooting and will provide more information when it is available. More details on the issue can be found on the AWS Health Dashboard: https://health.aws.amazon.com/health/status.
Mar 2, 01:28 EST
Resolved -
At approximately 4:05 AM UTC/GMT on Monday, March 2, 2026, a subset of Collaborate users experienced issues joining classes. Class engineers were immediately engaged and took corrective action. At approximately 4:20 AM UTC/GMT, the issue was resolved. The service continues to operate as expected. Class engineers will continue to closely monitor the systems.
Mar 2, 01:59 EST
Completed -
The scheduled maintenance has been completed.
Feb 28, 19:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 17:00 EST
Scheduled -
Due to recent events in the Middle East, Class will be performing unplanned maintenance to support increased demand for online classes in the Collaborate Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.
Start Time: Saturday, February 28, 2026, 10:00 PM GMT
End Time: Sunday, March 1, 2026, 12:00 Midnight GMT
Collaborate customers will experience intermittent availability during the maintenance window.
Feb 28, 15:46 EST