Collaborate - (CA-Brazil) Single Session Server Taken Out of Service

Incident Report for Class Technologies Inc

Resolved

Thursday, September 11, 2025, 6:14 PM EDT (Eastern Daylight Time) UTC/GMT-4 hours: A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-sbr-saturn-i-0b82f18cf0c35efe1). Any users still experiencing issues should refresh their browser to reconnect to the session. For more information, visit: https://support.class.com/s/article/Collaborate-Single-Session-Server-Taken-Out-of-Service

Posted Sep 11, 2025 - 19:36 EDT

This incident affected: Collaborate (Collaborate (Canada)).