AWS has resolved the service disruption. Class services are fully operational.
Posted Oct 20, 2025 - 21:25 EDT
Update
Class services are now operating normally. We are continuing to monitor for any further issues and awaiting the final confirmation from AWS before closing this incident.
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 10:11 EDT
Monitoring
Monday, October 20, 2025, 8:05 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours - Collaborate MCU session servers have recovered, and users should be able to join MCU sessions (non-Chime). Our engineering team will continue to monitor Collaborate services.
Posted Oct 20, 2025 - 08:09 EDT
Identified
Monday, October 20, 2025, 7:40 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours - Some Collaborate (US) users cannot connect to MCU sessions (non-Chime) due to an outage in AWS. The root cause of the issue has been identified, and AWS services are recovering. Our engineering team is working with AWS to resolve the issue as quickly as possible.
Posted Oct 20, 2025 - 07:46 EDT
This incident affected: Collaborate (Collaborate (US)).